Is MiracleTech experiencing any delays in shipping right now?
Glad you asked! We are in the middle of a warehouse move (and pandemic) that may be causing some delays in processing your order. Thank you in advance for your patience. When your order does ship, you will receive an email notification with tracking number included.
Is your packaging discreet?
Your order will arrive in discreet, plain brown packaging from “Fulfillment Center” with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes. For international packages, the description on your customs slip will say "Massage Kit.”
Where do you ship?
We ship almost anywhere! If you have a question about shipping to your home country, reach out to Miracletechco@gmail.com for more information.
When can I expect my order?
Most orders submitted by 2 PM EST will ship out on the same day; otherwise, your order should ship on the next business day! Currently, US standard shipping can take 2-8 business days, and international shipping can take up to 14 business days. If you need your order sooner, we recommend expedited shipping. Reach out to Miracletechco@gamil.com for further shipping advice or region-specific estimates! Please note that due to delays in shipping and receiving due to COVID-19, you may experience significant delays in the processing or shipping of your order.
What should I do if I ordered multiple items, but something is out of stock?
Unfortunately, we’re not able to split shipments. Sorry, bb! Your items will ship altogether once the out of stock item has been replenished. If you have any questions or want to make adjustments to your order, please reach out to us at miracletechco@gmail.com
I need to change the address on my order - what do I do?
We want to make sure you receive your goodies! If you realize the issue before you’ve received a tracking number or shipping notification, emailmiracletechco@gmail.com as soon as possible, and we’ll do our best to intercept and redirect your order.
Can I ship a gift to someone?
Absolutely! You can gift anything in our online store. Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent. P.s. If you don’t know your giftee’s address, our digital gift cards also make a great option!
What is your return policy?
Customer satisfaction is incredibly important to us. Should you wish to return an item to us, please reach out to us at miracletechco@gmail.com within 7 days of purchase. For unused, unopened merchandise we offer store credit for the purchase price of the item, minus the cost of return shipping. Please note that due to delays in shipping and receiving due to COVID-19, we will be extending our return policy to 30 days until further notice.
what is your international return policy?
For International Customers, should you wish to return an item to us, please reach out to us at miracletech@gmail.com within 7 days of purchase. For unused, unopened merchandise we offer store credit for the purchase price of the item. At this time we are not able to provide prepaid return shipping labels for International customers. Please note that due to delays in shipping and receiving due to COVID-19, we will be extending our return policy to 30 days until further notice.
What if the product I ordered is defective?
If an item is not functioning properly or arrived broken, please email miracletechco@gamil.ocm with a photo or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement. All motorized products are covered under a one year warranty, from date of purchase.
What if the product I ordered isn’t defective, but I’m less than satisfied?
Though we try to help our customers find products they’ll love, sometimes things just aren’t a perfect fit. If you try a product and it doesn’t exactly blow your hair back, contact us at miracletechco@gmail.com. We’ll issue you a partial store credit upon completion of a brief shopping experience survey.
What if the product that I ordered doesn’t fit?
While we are not able to exchange items directly, you can return your item for store credit to purchase a more suitable size. This does not apply for sex toys, our wearable vibrator or other vibrator, due to the sensitive nature of the product. Please email miracletechco@gamil.com
I haven't been e-mailed a tracking number, what should I do?
It can take up to two business days for us to process and ship your order. If you placed your order more than two business days ago and have yet to receive a shipment notification and tracking number please contact us at miracletechco@gmail.com.
My tracking number isn't working, what should I do?
Please contact us at miracletechco@gmail.com and we’ll do our best to resolve the issue.
I’ve entered my email address, billing address, or shipping address incorrectly and cannot access my account!
Please contact miracletechco@gmail.com. We’re always happy to help by solving issues with orders or editing account information!
I placed an order for an item that is pre-order, how will I know when it ships?
All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up, we aim to notify our customers as soon as possible.
I recently placed an order for a product in your store. How can I track when it will arrive?
Orders are typically fulfilled and shipped within 1-2 business days of being placed, upon which you will receive an email from miracletechco@gmail.com containing the tracking number for your package and a link to the tracking portal for your package, where you can see details on the status of your shipment. Please allow some time from the receipt of your tracking number email for the status of the shipment to correctly display.